I booked Grid 9 hotel a week before our Malaysia trip. It was not actually in the short list of hotels that I was planning to book but when I went to Trip Advisor, I was shocked to see that a three star hotel is on the 8th spot of the best hotels in Malaysia.
I searched for it on Agoda and read the reviews on Trip Advisor. After reading the comments and not seeing one bad review about it, I decided to check the dates and I found 4 available beds for the Super Pods. According to their website:
If single pods were cheeseburgers, think of this as a Big Mac. Super single beds along with all the luxuries of the Single Pod, and only 4 to a room. Its really quite comfy. And yes, you still don’t have to share with the boys if you don’t want to.
After about more than an hour of “arguing” and giving them options, (YES. WE ARE THE ONES WHO KEPT THINKING OF OPTIONS JUST SO WE COULD STAY AT ONE ROOM. We even gave them the option that we would just share the beds [2 people per bed, which is actually just for one] BECAUSE THEY DIDN’T EVEN BOTHER TO THINK OF WAYS HOW TO TRY TO SOLVE THE SITUATION), they just kept on telling us that the hotel was fully booked and they can’t do anything about it.
But when we thought about it, we would not be getting our money’s worth if we would stay in 2 beds when we actually paid for four, and we decided to accept our fate because it will be difficult for us to find another hotel plus we are very tired because we just came from the airport and most of us haven’t slept at all.
We were able to let go of the issue that we got separated because I must say that the facilities of the hotel are good. No wonder most of the people who stayed here liked it. The lobby was equipped with HP desktops and Samsung tabs. The lobby also has a billiard table and a common room where comfortable bean bags can be found plus a flat screen television wherein you can watch with the other guests.
The wi-fi is fast, there is an elevator, and the breakfast food is also delicious. The bed and pillows are comfortable plus the air conditioning in the rooms are good too. Another good thing about the hotel is that it is very near the Maharajalela station.
After our first night, my three companions where exchanging stories of their first experience in having to share hotel rooms with strangers. I don’t know if they liked it but they were not complaining about it anymore although they were saying that it would be better if we could have stayed in one room.
We booked the hotel for 3 nights, from June 5-8 and on our third day/second night (June 7), we arrived at our rooms and we found out that our key cards are not working. We went down to the Mezzanine and found our other friends talking with the staff and I noticed that my friends’ baggage is on the lobby along with a black bag with their other things inside it.
I asked the staff why our keycards are not working and he said that we should have checked out that day. I was so shocked and irritated why he kept on insisting that we did not extend our stay and that his colleague had to take out my friends’ baggage because we were supposed to leave that day. I checked my Agoda booking and it is very clear on the voucher that we booked the hotel for 3 nights. We were shouting in Tagalog because we were very pissed about what happened. My friend was also mad because she doesn’t know if all their things are complete and nothing is missing.
The staff showed me the hotel template that his colleague made, and it is stated there that our reservation is from June 5 – 7. It was actually the other staff’s fault and I have to admit that it was also my fault that I didn’t check the paper (he showed me the paper and asked me to sign it because we gave a $100 deposit upon our check in). I didn’t expect him to made a mistake with the reservation because I gave him the voucher. In the end, the on duty staff gave my friends a new room and we apologized profusely to the staff, because he was alone during that time and he had to experience our monster mode when in fact it was not his mistake and he had to take care of it.
Overall, I would say that the hotel facilities and SOME staff are good but our experience was ruined because of the mistakes made by the other staff. But in the end, I would still recommend this hotel because the hotel facilities are really good. Just a reminder to those who do not want to share rooms with other people not to book the super pods even if the booking site says there are only four available beds. Do not risk it. Just book the other rooms.
I just made this blog to vent out my frustations with some of the staff and hope that Grid 9 can read this and do something about it. The hotel concept is really nice but mistakes like this can ruin their reputation. I am actually sad that this could be the first bad experience with the hotel because I would still want to stay at Grid 9 in the future when I go back to Malaysia.